Privacy & Cookies Policy

Lithium Balance operates this online store for the purchase of Battery Management System (BMS) licenses. This policy explains what personal data we collect when you use our store, why we collect it, and how we protect it.

Information we collect

When you create an account, place an order, or contact us for support, we may collect your name, email address, billing details, and information about the licenses and orders associated with your account. Payment card details are handled directly by our payment processor, Stripe, and are never stored on our servers.

How we use your information

We use your information to process orders, issue and manage your software licenses, provide customer support, and send you essential account and order notifications. We do not sell your personal data to third parties.

Cookies

We use essential cookies to keep you signed in and to remember the contents of your shopping cart. These cookies are necessary for the store to function and cannot be disabled.

Data retention

We retain order and license records for as long as necessary to provide support, comply with our legal and tax obligations, and resolve disputes.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. Deletion requests may be limited where we are required to retain order records for legal or accounting purposes.

Contact us

If you have any questions about this policy or how your data is handled, please contact us through the support details provided on our website.